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Raj Balesar's avatar

Thank you for sharing this, you’ve explained very clearly! And most importantly…it all makes perfect sense…

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Svea Schüler's avatar

Thank you for sharing, I really enjoyed this read (like all of your other newsletters!). Especially the point that outbound only gets interesting once it’s powered by signals rather than volume.

One thing I’d add from our own research at MarketSizer: not all signals carry the same weight. A funding round, job posting, or intent spike may open a window, but without knowing where that account sits on the readiness spectrum, you’re still at risk of mistiming your outreach.

In our analysis of 24m+ subscription records across 110+ Customer Service & Livechat Software Vendors, we found that only a small slice of the market is truly decision-ready, a larger group is in research/consideration, and the rest are either latent or not in-market at all. Outbound without that nuance is just as noisy as the spray-and-pray tactics we all want to move away from.

The real edge isn’t just listening for signals, it’s interpreting them in the context of readiness. That’s when enrichment tools, intent feeds, and outbound precision actually line up to create ROI across Sales, Marketing, and CS.

Curious to see more discussions like this push the conversation beyond “signals or no signals” into “which signals, and at what stage?”

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